Catalog gear places offer generic options, leaving users feeling ignored and unimportant.
With so many products available, it's easy to feel overwhelmed and confused about what to buy.
Users can't customize their purchase experience, which makes the shopping process feel impersonal.
Customer service is often slow and unhelpful, making the shopping experience frustrating.
Shopping from catalog gear places feels like a small part of a bigger picture, which can be discouraging.